Front office / Sales Team
Our sales team is in charge of prospecting and maintaining customer relations. They are the focal points of contact and communication for customers.
They are available 24 hours a day to respond to emails and inquiries from clients.
Our sales staff has been trained to provide a satisfactory response in consultation with our technical and monitoring departments within 24–48 hours of receiving your requests.
They are required to acknowledge emails sent to them within one business day.
They also transfer your emails and requests to the indicated department and follow up internally to inform you of the different stages of a project’s processing.
TECHNICAL TEAM
Our technical team is in charge of managing all technical issues, processing requests, and submitting projects. They also stay in contact with the agency’s engineers for any needs.
They also assist via Zoom, Teams, phone calls, and other communication platforms on ongoing projects with the agency or our clients.
They are in charge of technology.
Technical requests:
Processing and providing feedback 24 hours after receiving requests, taking into account working days from Monday to Friday,
For requests requiring a return from the agency, we have a weekly update from the NCC in which all client requests are addressed.
Projects:
Analysis of the documents and prompt feedback on the answers 24 hours after reception.
Whenever documents are complete and ready for submission within 24 hours of receipt.
Monitoring Staff
They are in charge of producing weekly project monitoring reports, twice a week.
They maintain the relationship with the regulator and the agents.
They collect, analyze, and debrief the information produced by the agents and local partners.
They work with the sales team to propose resolution plans for problems that arise during the course of the project.